Initial Deposit
With all our products being made to order, we require an initial deposit to process your order and reserve a spot in our production schedule. This is non-refundable deposit of 50% of the total order cost not including shipping charges.

Final Invoice
Once the details of your order have been confirmed with our customer support team, your remaining balance is due upon receipt. Your final invoice includes the remaining balance of the order and shipping charges. Once we have processed your payment your order will be checked into production, and you will receive your order in approximately 4 to 8 weeks.

Pay In Full
If you wish to pay your order in full, please let one of our customer support team members know.

Cancellations & Refunds
Orders canceled within 2 Days of paying your Final Invoice are eligible for a partial refund.

The Initial Deposit is non-refundable but can be used as store credit on a future order.

All Custom Builds outside of our standard product offerings listed on our website are handled on a case-by-case basis and might not be eligible for refund.

Returns
At Ecology, every piece of furniture is crafted to order, ensuring a unique, high-quality product tailored specifically to your selections. Because of this, all sales are final, and we do not offer refunds or accept returns once production has begun. Please carefully review the details of your order carefully before placing your order.

Defective or Damaged Products
We stand behind the quality and craftmanship of our work. If your order arrives with a defect or damage, please immediately do the following:

• Document the issue with photos and note it on the delivery receipt.
• Accept the delivery and contact us within 5 days of receiving your order.

We will evaluate the issue and work with you to provide an appropriate solution, which may include repairs, replacements, or other resolutions as determined by our customer support team.

Natural wood characteristics such as minor movement, cracks, or slight warping due to environmental factors are not considered defects but part of the wood’s natural aging process. Please refer to our Warranty Policy below and our FAQ Section on “What to Expect as Your Furniture Acclimates” for more information.

Warranty Coverage
At Ecology, we stand behind the quality and craftsmanship of our work. We offer a 2-year warranty on all our furniture, covering each piece at no extra cost to you. Our warranty provides protection against manufacturing defects and issues arising during shipping, this includes but not limited to:

• Cracking, splitting, chipping, or warping
• Bumps, obstructions, or tarnishing of stains and sealants
• Other visual or physical product defects

We inspect each piece to ensure it meets our highest standards, but natural materials can shift, and occasional defects may occur. If you discover any defects upon delivery or within the 2-year warranty period, please notify us immediately.

Warranty Exclusions
This warranty does not cover:

• Damage caused by improper or unsafe use
• Issues resulting from improper care, neglect, or misuse
• Natural wood movement (minor expansion, contraction, or small cracks due to environmental factors)

Proper care and handling of solid wood furniture is essential to maintaining its condition and longevity. Please refer to our FAQ page and section on “Product Care & Cleaning” for more information

Submitting A Warranty Claim
We are dedicated to ensuring your experience with Ecology is positive from start to finish. For warranty inquiries or to report a problem with your order, please contact our team as soon as you notice the issue. To assist us in resolving the issue, please provide clear photos of the area of concern.

Once our customer support team receives and assess the images, we will determine the appropriate resolution and contact you with next steps. This may include repair, replacement, or another suitable remedy depending on the circumstances.

At Ecology, we strive to ensure a smooth and timely delivery of your order. We offer local delivery on select orders, while all other orders are delivered by our shipping partners. To avoid any issues, we encourage you to carefully review measurements, confirm access to your space, and be available on the scheduled delivery date. If you have any questions before delivery, please reach out to us.

Production & Delivery Timelines
Once your Final Invoice is processed, your order is checked into production and a customer support team member will reach out to confirm your delivery details. You will receive your order in approximately 4-8 weeks after the Final Invoice is processed.

Nationwide Shipping
We offer nationwide shipping within the continental United States utilizing our shipping partners. Shipping costs vary based on size, weight, and delivery location and are calculated before you place your non-refundable deposit.

We offer two shipping options:
• Standard Shipping: You are notified prior to delivery, and your order is delivered outside of the home, unassembled.
• White Glove Service: Your order is delivered into the room(s) of your choice, fully assembled, with all packaging removed.

Local Delivery
We offer local delivery on select orders within 50 miles of our Woodland, WA production facility. Local delivery includes delivery into the room(s) of your choice, full assembly, and removal of all packaging materials.

Pick-Up
We offer scheduled pick-up from our Woodland, WA production facility only. Our facility is not set up for long-term storage, and items not picked up as scheduled will be subject to a late pick-up fee of $75 per day.

Missed Delivery
If you are unavailable during your scheduled delivery window, the carrier will attempt to contact you. A re-delivery fee may be required if delivery must be rescheduled. If multiple delivery attempts are missed, the item may be placed in storage at your expense until a new delivery date is arranged.

Refused Delivery
Refused deliveries are not eligible for refunds. Ensure that your home is accessible for delivery (including doorways, hallways, stairwells, etc.), refusal due to inaccessibility does not qualify for a refund. If you refuse a delivery for any reason, your order will not be returned or refunded.

If an item arrives damaged, please:
• Document the issue with photos and note it on the delivery receipt.
• Accept the delivery and contact us within 2 Days so we can address the issue.

Expedited Orders
If you need your item(s) sooner than the quoted timeframe, we may be able to accommodate expedited production. Expedited orders are handled on a case-by-case basis and may incur additional costs. Requests for expedited orders must be made prior to placing your non-refundable initial deposit.

Order Status
If you have any questions or concerns regarding your delivery, please Contact Us our team is happy to assist you however we can.