Frequently Asked Questions

General Product Information

We currently offer White Oak, Western Maple, & Cottonwood across most of our designs.

Our priority is sourcing material from across the PNW. We harvest naturally fallen trees, and work with nearby suppliers who source timber from responsibly managed forests. All our products are made from solid wood and kiln dried prior to production.

Stain refers to the color applied to the wood prior to sealing. We currently offer 5 stain options. 

Finish refers to the style the table is finished in. We currently offer organic, clean, or distressed

We can accommodate small size changes in our tables. Depending on the request there may be a fee for customization. Please Contact Us if you are interested in customizing an existing Ecology Product.


For fully custom designs, you can submit a request via our Custom Build page. These requests are handled on a case-by-case basis and generally have longer lead times. 

All products are treated with a high-quality polyurethane that is food safe, easy to clean, moisture repellant, and has long-term durability.

Our standard products are not designed for outdoor use. If you are planning on placing your furniture in a covered area that is not directly exposed to rain or direct sunlight, we may be able to accommodate adding additional layers of sealant to the product(s). 


If you would like your items finished in our outdoor sealant please refer to our Custom Build page to submit a request.

On each of our product pages, there is a section on the lower right portion of the
page that gives the rough product dimensions.

We produce all our products to very tight dimensional tolerances, but you may notice your table shrinking across the grain over time. This is usually due to your item(s) acclimating to the humidity and temperature of your home. We source and dry all our wood to 5% - 9% relative moisture content to help minimize shrinking but we cannot guarantee your table will not shrink over time.


The thickness of our products can vary slightly depending on the source of our materials. We generally aim to be right at 1.5”, 2”, and 3” but thickness can possibly vary by +/- 1/8”. If you have additional questions, please speak to one of our sales representatives. 

Product Care

To ensure longevity of the sealant on your item(s) we recommend using natural based cleaners. Avoid using citrus based cleaners or cleaners with citric acid in them. Often using warm water with light dish soap is all you need.

Solid wood is a natural material that responds to changes in temperature and humidity. As your furniture adjusts to your home’s environment, you may notice:


Expansion & Contraction: Wood absorbs and releases moisture, which may cause slight movement in joints, drawers, or tabletops.

Minor Cracks or Checks: Small surface cracks can appear due to natural shifts in humidity but typically do not affect durability.

Warping or Cupping: In some cases, uneven moisture absorption can lead to slight changes in shape.

Color Changes: Exposure to sunlight and air will naturally deepen or lighten the wood’s color over time.

Joint Adjustments: Seasonal changes may cause joints to feel tighter or looser, but our quality craftsmanship helps minimize this.


To help your furniture settle properly:

✔ Keep indoor humidity levels between 35-55% to prevent excessive expansion or shrinkage.

✔ Avoid placing furniture near heat sources or direct sunlight to prevent warping.

✔ Allow a few weeks to months for the wood to fully adjust to your home.

✔ Use a humidifier or dehumidifier in extreme climates for added stability.


These natural adjustments are part of what makes solid wood furniture unique and long-lasting. If you have any concerns, feel free to reach out to our customer support team!

Ordering & Payments

If you would like to order samples, you can do so directly from our Samples Page. Once your deposit is placed or you are ready to pay for your order in full, we can credit your order for up to 3 samples. 

You can schedule a showing at both our Woodland production facility and our partner showroom in Portland through our Schedule a Showing Page. While our Portland showroom is open for walk-ins, we encourage everyone to schedule a showing in advance so we can better accommodate your visit and ensure we have time to answer all your questions.

Orders placed online via our website must be paid in full. Order inquiries in-person or through our sales teams can be placed with a 50% deposit including shipping costs. You will receive a final invoice once all order details are confirmed. Please refer to our Policy Page for more information.

Once you have paid your final invoice or if you have paid your order in full, your order is checked into production and our team will begin building your order ASAP. We will reach out to confirm all delivery details and give you an estimation on when your item(s) will arrive. 

Because all our furniture is made to order we do not except returns and all sales are final. Please refer to our Policy Page for more information about refunds. 

Shipping & Delivery Information

Once your final invoice is paid or your order is paid in full, you can expect to receive your order in approximately 4 – 8 weeks. 


For large orders with several items or custom/over sized pieces, your order may take longer to complete. We will communicate this with you upfront before placing your order if longer than normal lead times are required.

Shipping costs vary based on size, weight, and delivery location and are calculated before you place your non-refundable deposit. Please refer to our Policy Page for more information.

We offer scheduled pick-up from our Woodland, WA production facility only. Our facility is not set up for long-term storage, and items not picked up as scheduled will be subject to a late pick-up fee of $75 per day.

Most orders are delivered locally are fully assembled. For all other orders, our products will typically arrive with the legs unattached ensure safe shipping. However, assembly is fast, straightforward, and can be easily done using the provided instructions and tools.

Payment & Warranty Information

We are dedicated to ensuring your experience with Ecology is positive from start to finish. For warranty inquiries or to report a problem with your order, please Contact Us as soon as you notice the issue. To assist us in resolving the issue, please provide clear photos of the area of concern.



Once our customer support team receives and assess the images, we will determine the appropriate resolution and contact you with next steps. This may include repair, replacement, or another suitable remedy depending on the circumstances.


Please refer to our Policy Page for more information.

At Ecology, we stand behind the quality and craftsmanship of our work. We offer a 2-year warranty on all our furniture, covering each piece at no extra cost to you. Our warranty provides protection against manufacturing defects and issues arising during shipping. Please refer to our Policy Page for more information.

Currently we do not offer this as an option, we do however sell a kit to apply more layers to your table if needed in the future. 

Sustainable Materials

Made from responsibly farmed & naturally fallen trees with an authentic look.

Nationwide Fast Delivery

Delivery anywhere within continental U.S. Most orders are out for shipment in only 2-4 weeks.

Only 50% Deposit

Applied at checkout. The remaining 50% balance is paid before delivery.